Shipping policy
Shipping policy
THE HONEY-POT SHOPPE works with third-party suppliers and fulfillment partners, including EPROLO, to prepare and ship orders. Products may ship directly from a supplier rather than from our store, and shipping origins can vary by item.
Order processing
Processing is separate from shipping transit time. After you place an order, payment confirmation, product availability, supplier preparation, and fulfillment arrangements must be completed before the package is handed to a carrier. Your order confirmation does not mean your package has shipped.
Processing times vary by product and supplier. We do not promise same-day dispatch or a fixed processing period unless a specific timeframe is stated for your order. If you need an item by a particular date and no timeframe is provided, please contact us before ordering. We will communicate known changes or delays using the contact details provided at checkout.
Shipping options and charges
Available domestic and international shipping options and applicable fixed shipping charges are shown at checkout for your destination and order. Review the final shipping charge before paying. A fixed shipping charge is not a live carrier quote and does not guarantee a particular carrier, dispatch date, or arrival date. Shipping is available only where checkout offers an applicable option.
Delivery estimates
Where available, estimated delivery dates or transit ranges appear with the shipping options at checkout. A transit-time range describes travel after dispatch; it is not the same as the total time from placing your order to receiving it. Please refer to any processing information provided separately. If no delivery estimate is displayed, contact us before ordering if timing is important.
Estimates are guidance, not guaranteed arrival dates. Supplier preparation, carrier capacity, weekends, holidays, customs clearance, and local delivery conditions can affect arrival. We cannot promise when a carrier will scan or deliver a package. International shipments may require additional customs processing time, and import taxes or duties may apply. Any applicable charges collected at checkout are shown before purchase.
Carrier or service changes
Our supplier or fulfillment partner may change the shipping carrier or service used for your order. The final carrier may differ from an initial carrier name or estimate, and a change may result in a new tracking number or link. We will share updated shipment information when it becomes available to us. A carrier change does not create a guaranteed delivery date.
Tracking your order
When tracking information becomes available and is added to your order, you can review it on your order-status page. Shipping notification emails may also include a tracking number or link. Check the email address used at checkout and your spam folder.
Tracking may not show movement immediately. Updates depend on the carrier reporting shipment events; a tracking number or shipping notification alone does not confirm that the carrier has physically received the package. If items ship separately, each package may have different tracking information and arrival times.
Address corrections and delivery questions
Check your shipping address carefully before placing your order. If you notice an error, contact us as soon as possible so we can check whether the supplier can still update it.
If tracking is missing, a link does not work, or your package appears delayed, lost, or damaged, email info@thehoneypotshoppe.com with your order number and the details. We will check the information available from our fulfillment partner and help you with the next steps.